Frequently Asked Questions
Everything you need to know about bringing luxury home.
What is the typical shipping timeframe for furniture items?
Standard shipping for small decor takes 3-5 business days, while larger furniture pieces typically arrive within 2-3 weeks via our specialized white-glove delivery service.
Do you offer international shipping?
Currently, Maison & Fitch ships to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home textiles?
We accept returns on unused textiles and linens within 30 days of delivery, provided they are in their original packaging with all tags attached.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
Are your wood products sustainably sourced?
Yes, we prioritize sustainability. All our wooden furniture is crafted from FSC-certified timber and ethically harvested materials to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.